Integrations
Make the systems you already pay for talk to each other.
Reliable data flow between CRM, ERP, payments, marketplaces and the tools your business actually runs on, including the failure handling nobody budgets for.
The problem
Every disconnected system is a person doing a transfer by hand, and every hand transfer is a place where the numbers stop agreeing.
Integration is usually treated as plumbing and priced as an afterthought. Then it fails silently at two in the morning and nobody finds out until a customer does.
This is probably you if
- The same record is entered into two systems by two different people
- Month-end involves reconciling exports that should already match
- An integration exists but nobody trusts it
- You cannot answer a basic question without pulling from three places
What we build
CRM and ERP integration
The systems of record made consistent, with a clear decision about which one wins when they disagree.
Payments and marketplaces
Order, payment and fulfilment data flowing without manual reconciliation, including the partial-failure cases.
Error handling and observability
Retries, dead-letter handling and alerting, so a failed sync is something you are told about rather than something you discover.
API development
Where the integration needs a surface that does not exist yet, on either side.
Typical engagements
- Synchronising customer records between a CRM and an operational system
- Connecting an ecommerce platform to fulfilment and accounting
- Bringing healthcare scheduling and billing systems into agreement
- Building an API so partners can integrate without manual files
Industries we do this in
- Healthcare
- Ecommerce
- Professional services
- Technology
Questions we get
- Can you integrate a system with no public API?
- Usually, though the approach varies and some options are more durable than others. We will be direct about which we are proposing and what it costs to maintain.
- How do you handle the two systems disagreeing?
- By deciding in advance which one is authoritative for each field. Most integration pain comes from never having made that decision explicitly.
- Who maintains it afterwards?
- Either of us. Integrations break when a vendor changes an API, so somebody has to own that. We will say plainly what ongoing attention it needs.
Tell us what is slowing you down.
A short call, no deck. If we are not the right people for it we will say so and point you at who is.